We have hundreds of satisfied customers. We give each customer a survey card to be completed after each and every visit to ensure that the high standards that we demand of our services are met or exceeded. See below to view actually returned survey cards (postage paid by Reid’s AC&Heat) as written verbatim by our customers. At Reid’s AC & Heat, a quality check phone call is made after each service visit and logged in our system.
Here is what our customers are saying:
“…I like the friendly attitude. Treated me like a neighbor.”
“…You are on my long-term list for any AC or heating checks or problems. If asked, I will recommend your company to my friends. ”
“…Very happy to find honest and dependable AC people. I have told extended family and friends. Thank you. ”
“…This has to be the most top-notch company in ANY industry that I have personally dealt with! Excellent technicians and A+ customer service all around. ”
—Geoff and Kerrie A.
“…Your service is excellent! Polite repairman, clean, professional, goes about work efficiently, arrives at the time expected, and the receptionist is very kind and helpful. ”
“…Response time-Excellent! Service-Excellent! Quality-Excellent! People-Excellent! Top Shelf!!! ”
—Mark and Lisa S.
“…Excellent service! You said service man would be here in 20 min and he was here in 10 min. Excellent! The price was very fair; if I need service again I will only call you. Thank you again. ”
—David and Margaret C.
“…The service I received was great from the first call to the end of the service call. Very much appreciate how I was kept advised of when the technician would arrive. The technician was very professional and gave me a sense of confidence as well as being friendly and courteous! Thanks! When I need AC or heat service from now on you will be the one! ”
“…Your willingness to come back out after a busy day spoke volumes. You care! You have our business and we will tell everyone! ”
“…Great with communication about our problems. Called to keep in contact. Feel comfortable with knowledge of repair people. Like the preventative maintenance contract. The house is cooler than it’s ever been. Like the office person. ” Thanks!
“…Very professional, precise and pleasant. Would definitely recommend! ”
“…We were so pleased with the quality of your service and the helpfulness of every employee. Thank you for turning a bad situation (broken A/C) into a positive experience. We will recommend your company to others. ”
“…Good customer service, friendly, on-time. No doubt you want my future business and willing to go the extra step. “—David K.
“…Your employees do a great job. They are always on time and I appreciate that. I am on a fixed income and I thank you for the discount you give seniors. ”
“…Your technicians are always very professional and friendly. I most definitely will continue your service and recommend you as often as I can.”