We have hundreds of satisfied customers. We give each customer a survey card to be completed after each and every visit to ensure that the high standards that we demand of our services are met or exceeded. See below to view actually returned survey cards (postage paid by Reid’s AC & Heat) as written verbatim by our customers. At Reids Air Conditioning and Heating, a quality check phone call is made after each service visit and logged in our system.

★★★★★
R Davis
“Fabulous service!!!! The kind of company you dream about.”

★★★★★
Gay Pierce
“Chris and Jerrardo with Reid’s AC and Heat were amazing. REid’s worked us in to the schedule even though they were booked for the day when our furnace went out. Chris and Jerrardo worked throughout the day to replace our furnace on one of the coldest days in Houston. They even took our old water heater out of the attic without us asking!! You guys were awesome!”

★★★★★
Kris Katzenberger
“From the office staff to the technician that came to my house everything was great. They showed up closer to the start of the time frame promised and spent time explaining what was going on and the process of why he was doing certain things. I am highly impressed with the work this company did and would recommend them to anyone in the area.”

★★★★★
Terry Lawson
“Arrived on time. Very professional. Answered all my questions.”

★★★★★
Susan Dunn
“The service from Reid’s AC & Heat has always been stellar. Tony is helpful, instructive, knowledgeable and professional. Everyone I’ve ever interacted with at Reid’s has been honest and warm. I really appreciate their commitment to great service and their friendliness.”

★★★★★
Jimmy Koonce
“Top notch work….Reid’s cane through with just what I needed…had options on units to install and worked with me on meeting my budget.”

★★★★★
Jose De Leon
“Great service. Our AC went out on a Sunday morning and they had a technician come by and check it that same day. They are very friendly and do what they say. We ended up needing a whole new unit and they promptly scheduled us for the install. I highly recommend Duane and the rest of his team!”

★★★★★
Kay Taylor
“very good, quick service.”

★★★★★
Sarah Compton
“Wonderful experience, from the phone call to the service! Highly recommended!”

★★★★★
Shaina Mullen
“I called at 7:30 this morning for service, tech arrived at 10am (as promised) and problem fixed within the hour. Tech was professional and very knowledgeable. I highly recommend this company for AC service.”

★★★★★
Traci Jones
“Robert came out on a hot Sunday and got our AC fixed in less than an hour. The price was higher than what I anticipated for the time spent fixing it but I understand it was a Sunday. He is very knowledgeable and very professional. He checked to make sure everything was working before leaving. He gave us advice on how to fix another small problem we were having. We will be signing up for the service plan soon. Thanks again.”

★★★★★
Dennis Schaechter
“Chris A and James M did a good job.”

★★★★★
Michael Haworth
“Reid’s air-conditioning did a wonderful job installing a brand-new Lennox XC16 system for my house. I was very impressed the way the entire crew worked very professionally, took care not to dirty any carpets, or scrape the walls as they lifted awkward and heavy components in and out of my attic . The quality of the workmanship is excellent . Reid also gave me very sensible recommendations and explained any changes that had to be made before doing the work . Thanks to Chris and James the work was also very well organized and a proper bill of materials was made up beforehand so nothing was forgotten. The results are fantastic ! The new AC system works quieter, more efficiently, and of course much colder than the failing old one. Thanks for making this job stress-free, and giving me such great service!”

★★★★★
Perry Zukiwsky
“Our furnace has been giving us trouble during the first part of this winter. It finally died on the coldest day of the year. I had Reid’s come by and give me a quote on a Lennox system that that far better than the cheapest quote I got on a less efficient Goodman. They said they were able to install at 1:00 PM. They called me at 11:00 and were ready to install. They were efficient and had my house warmed up and ready to live in again by 5PM. Service was terrific and staff friendly. Would definitely recommend them!”

★★★★★
Tszlucha
“I discover A/C problem about 1PM, Called Reid A/C. Chris C. came about 3:30PM. At our house about 30 minutes. Problem solved!”